Terms and Conditions
1. In these terms and conditions all information, data and content on our Website is referred to as (“Information”), our email legal advice service is referred to as (“Email Legal Advice Service”), our legal services available for request online are referred to as (“Fixed Price Services”), our legal document online service is referred to as (“Legal Document Service”), our law pack service is referred to as (“Law Pack Service”) and our law guides service is referred to as (“Law Guide Service”). All of these together are simply referred to as the (“Contents”).
2.  Your use of our Website constitutes acknowledgement of and assent to be bound by these terms and conditions.
3.  All Contents are provided by Bedfords Solicitors of Spekes House, Hartland, Bideford, Devon, EX39 6DY, UK. 
4. The laws applicable to the Contents are the Laws of England and Wales only. The Contents are not intended for use  outside the jurisdiction of the laws of England and Wales.
5. Email Legal Advice Service
5.1 The aim of this service is to provide customers with some basic initial advice in relation to a legal question/problem at a fixed price. The advice will be in writing and will normally (though not guaranteed) be approximately 500 to 700 words in length.
5.2  In order to keep the service at an affordable price the advice is based solely on limited information provided by the customer in the online form completed at the time of purchase. It is not based on perusal of any documents or any further discussion with the customer of the issues. The advice is therefore of a general and limited nature in this respect and should not be used as a substitute for obtaining detailed advice from a qualified lawyer relevant to the particular circumstances of the case and following detailed discussion of the issues.
5.3 Whilst we seek to fulfill all requests for advice, it is not always possible to do this due to unusual or complex points of law that your request may reveal. For this reason advice is not available in all circumstances and we reserve the right not to provide you with advice. If you have requested advice but we determine, in our sole discretion, that the complexity of these facts renders advice inappropriate, we will notify you that such advice cannot be provided and refund all monies paid for such advice. 
5.4  You will have no right of cancellation in relation to this service and your payment in respect of  such advice will therefore be non-refundable in accordance with Regulation 13 of the Distance Selling Regulations.
5.5  Whilst we will endeavour to provide you with your written advice within 3 working days following  the day of your request we cannot guarantee that it will be done in this time. The advice will normally be sent by email but may in our sole discretion be sent by post. 
5.6 We are obliged by legislation to require sufficient evidence of identity in relation to all new clients.  By using this service you are not clients as such but ‘customers’. However by using this service you warrant that the personal details you provide in the online request form are genuine and relate to yourself (the person using the service) and no one else. You confirm that you will indemnify us for any adverse consequence or loss resulting to us as a result of you being in breach of this clause. 
6.  Fixed Price Services
6.1 The aim here is to provide legal services not only at a fixed price but also at a low price. 
6.2 In order keep these services at a low price it is not generally possible to provide for face to face meetings with clients as part of a service requested online. Unless specifically stated otherwise therefore prior to request in the relevant part of the website, face to face meetings are not available as part of the service. Instead all communications will be by email or telephone or fax or post as appropriate. Face to face meetings can, however, be arranged in exceptional circumstances at the sole discretion of Bedfords.
6.3 Whilst we seek to fulfill all requests for these services, it is not always possible to do this due to unusual or  complex points of law that your particular facts or circumstances may reveal. For this reason these services are not available in all circumstances and we reserve the right not to provide you with these services. If you have requested a service but we determine, in our sole discretion, that the complexity of the facts or circumstances or any other reason renders our service inappropriate, we will notify you that such services cannot be provided and return your deposit to you by way of cheque by post.
6.4 When you request a legal service you will receive an automatic acknowledgement of your request. We will  then endeavour to email you requesting further information within 1 working day following the day of your request. However this cannot be guaranteed and may sometimes take longer. 
6.5 If we decide, in our sole discretion, that we are able to deal with your case then we will send you a Client  Care Letter and Terms of Business. At this point only will you become a client of Bedfords and we will be able to commence work on your behalf subject to those terms of business.
6.6 When you request a service you are required to pay a deposit. You will have no right of  cancellation in relation to this service and your deposit payment in respect of such advice will  therefore be non-refundable in accordance with Regulation 13 of the Distance Selling Regulations.  However please see clause c) in relation to a return of deposit where we consider that we are unable to act.
7.  Legal Document Service
7.1 Our legal document service is not intended as a substitute for proper legal advice pertaining to individual circumstances and a clear disclaimer to this effect is attached to each document. All documents purchased should be used in conjunction with proper legal advice where required. Neither the documents nor any related explanatory information constitute legal advice. Standard form legal documents cannot take into account all individual circumstances and so we cannot advise you as to whether you should enter a particular legal agreement or how such agreement will affect your legal position. If you are at all unsure about whether to enter a particular agreement or how such document might affect you, we recommend that you obtain proper legal advice from a lawyer before signing any document. If you sign any document without first obtaining legal advice, you do so entirely at your own risk.
7.2 'Drafting' for the purpose of this clause is widely construed to mean everything from creating a whole document to making major/minor amendments to an existing document.
7.3  Please note that customers will not become ‘clients’ of Bedfords solicitors because they have purchased a  document.
7.4 Legal documents are only valid within the jurisdiction of England and Wales.
7.5  Please note that due to the electronic and personalised nature of these products no right of cancellation  exists under the Consumer Protection (Distance Selling) Regulations 2000.
7.6  All documents are and remain the copyright of Bedfords. Furthermore the copyright notice and document reference details at the end of each document shall not be removed or altered in any way.
7.7  Customers may not provide any document for re-sale or re-publish any Bedfords document for free use by  others. 
8.  Law Packs Service
8.1 All law packs purchased should be used in conjunction with proper legal advice where required. Nothing in  the packs constitute legal advice. Standard form law packs cannot take into account all individual circumstances and so we cannot advise you as to your specific legal position. If you are at all unsure about your legal position or how information or documents in the law pack might affect you, we recommend that you obtain proper legal advice from a lawyer and in particular before signing any document. If you rely on anything in the law pack without first obtaining legal advice, you do so entirely at your own risk.
8.2 The law pack price does not include any after-sales service in respect the pack . However, if you  have a problem obtaining the law pack that you have purchased, please contact us and we shall try to remedy the situation.
8.3 Subject to the foregoing, we represent and warrant that we will use our best efforts to: (i) ensure that the  law packs are prepared and maintained with all due care and skill and are reasonably fit for the purpose for which they are intended; and (ii) monitor changes in the law and ensure that the documents on the website are kept up to date. 
8.4 Please note that customers will not become ‘clients’ of Bedfords solicitors because they have purchased a  law pack.
8.5 Law packs are only valid within the jurisdiction of England and Wales.
8.6 Please note that due to the electronic and personalised nature of these products no right of cancellation  exists under the Consumer Protection (Distance Selling) Regulations 2000.
8.7 All law packs are and remain the copyright of Bedfords. Furthermore the copyright notice and law pack  reference details stated on each law pack shall not be removed or altered in any way.
8.8 Customers may not provide any document for re-sale or re-publish any Bedfords law pack for free use by  others.
9. Law Guides Service
9.1 All law guides purchased should be used in conjunction with proper legal advice where required. Nothing  in the guides constitute legal advice. Standard form law guides cannot take into account all individual circumstances and so we cannot advise you as to your specific legal position. If you are at all unsure about your legal position or how information in the law guide might affect you, we recommend that you obtain proper legal advice from a lawyer and in particular before signing any document. If you rely on anything in the law guide without first obtaining legal advice, you do so entirely at your own risk.
9.2 The law guide price does not include any after-sales service in respect the pack . However, if you  have a problem obtaining the law guide that you have purchased, please contact us and we shall try to remedy the situation.
9.3 Subject to the foregoing, we represent and warrant that we will use our best efforts to: (i) ensure that the  law guides are prepared and maintained with all due care and skill and are reasonably fit for the purpose for which they are intended; and (ii) monitor changes in the law and ensure that the guides on the website are kept up to date. 
9.4 Please note that customers will not become ‘clients’ of Bedfords solicitors because they have purchased a  law guide.
9.5 Law guides are only valid within the jurisdiction of England and Wales.
9.6 Please note that due to the electronic and personalised nature of these products no right of cancellation  exists under the Consumer Protection (Distance Selling) Regulations 2000.
9.7 All law guides are and remain the copyright of Bedfords. Furthermore the copyright notice and law guide  reference details stated on each law guide shall not be removed or altered in any way.
9.8 Customers may not provide any guide for re-sale or re-publish any Bedfords law guide for free use by  others.
10.  Exclusion of Liability
10.1  The Information does not constitute legal advice and we do not warrant its accuracy, completeness or up-to-dateness. It should not be used as a substitute for advice from a qualified lawyer. We therefore cannot accept any responsibility for losses occasioned by persons acting or refraining from acting as a result of the Information.
10.2 Bedfords will not be liable to you in contract, tort (including negligence) or otherwise for any indirect,  consequential, special or incidental damage or loss arising from your use of or inability to use this website including its Content including (without limitation) loss of business or profits or anticipated savings, loss or corruption of data, loss caused by a virus, loss of or damage to property, claims of third parties, fines or penalties levied by any taxing or other authority or any other loss or damage. 
10.3 You acknowledge that you are in a better position than us to foresee and evaluate any potential damage  or loss that you may suffer in connection with our site and that we, therefore, cannot adequately insure against such liabilities. 
11. Intellectual Property and Ownership

Bedfords are the exclusive owners of this website and all copyright, database rights, patent rights and other intellectual property rights relating to (i) this website, (ii) its Information, design, text, images, graphics, layout, functioning, software (including applets) and source code, (iii) Contents. All rights relating to this website are reserved. 
12. Restrictions

The following uses of this website are expressly prohibited;

(i) any sale, licensing, rental, distribution of this site or your access to this site; and (ii) any publication,  posting, framing, transmission, display, reverse engineering or modification of or creation of derivative works from this site; and (iii) any sale, licensing, rental, distribution, publication, posting, framing, transmission, display or reverse engineering of or creation of derivative works from the Contents.
13. Other Disclaimers

This site may include hyperlinks to other websites. These links are provided for your convenience only. We do not endorse any linked sites or accept any responsibility for the content of such sites. We make reasonable efforts to ensure that this website and its server are virus-free but cannot guarantee that this is the case. We recommend that you use virus protection software. You are responsible for the entire cost of any service, repairs or corrections required by you as a result of your use of this site. We also cannot guarantee that this site (including its Contents) will be compatible with your browser or computer configuration or that your access to this website will be uninterrupted.
14. Privacy & Confidentiality

Bedfords Solicitors take very seriously the issues of privacy and confidentiality. Apart from the payment aspects which are dealt with via WorldPay all data received from vistors to the site is treated as strictly confidential by Bedfords and we comply with the principles of the Data Protection Act 1998.

If you have any questions/comments about privacy please contact us.
15. Suspension or Termination

Operation of this website may be suspended from time to time, whether for maintenance or repairs or other reasons. We may also terminate your access to this website at any time upon notice to you by email or by withdrawing this website, in which case any services you have purchased but not received as of the date of termination will be provided or, at our option, any monies paid in respect of such services refunded (subject to any right of set off we may have).
16. Amendments to these Terms and Conditions

Please note that each time you access our site or purchase any services or documents through our site you become subject to these terms and conditions. Because we may amend the terms and conditions at any time by posting amendments on this website, you should check the terms and conditions on each visit to the site. Unless stated otherwise, amended terms will be effective when posted but will not affect your rights or obligations in respect of any goods/ services or documents you have purchased previously. 
17. Law and Jurisdiction

Your use of this site and its Contents will be governed by the laws of England and Wales and you submit to the exclusive jurisdiction of the courts of England in respect of any legal disputes relating to these terms and conditions.
18.  Complaints

If you have any complaints about the website contact us and we will endeavour to respond to you within 5 working days of receipt of your complaint.
19.  Definitions 

“You” means the legal person subject to these terms and conditions (whether an individual, a company or any other legal entity), and includes anyone reasonably appearing to us to be acting with your authority or permission.

“We/Us” means Bedfords Solicitors.